Cancellation & Refund Policy

✨ 7-Day Free Trial Before You Pay

We want every seller to be 100% confident before purchasing. EcomSaathi provides an upfront 7-day full-feature free trialfor new users so you can test all features — including Meesho Auto Listing, Supplier Autofill, Shipping Label Sorter & Crop, and Profit/RTO Calculators — with no payment required.

1. Digital Product Delivery & Dynamic Pricing

EcomSaathi is a web-based software application and Chrome browser extension. All purchases provide immediate digital access to software features, cloud template storage, and automated utilities.

Subscription tiers and promotional plans are offered at prices clearly shown on our website and checkout screens at the time of purchase. Prices are dynamic and may vary depending on active promotional discounts, billing frequency (monthly, quarterly, or annual), or custom enterprise volume tiers.

2. No-Refund Policy for Paid Subscriptions

Because our services are digital software tools that are instantly unlocked upon successful payment, and because we offer a full 7-day free trial for risk-free evaluation prior to purchase:

• All subscription fees are non-refundable once a transaction has been successfully completed.
• We do not provide partial refunds or credits for unused days within an active subscription billing cycle.
• Failure to use the service, changes in seller business plans, or marketplace account status do not qualify for a refund.

3. Subscription Cancellation

You have complete control over your subscription:

• You may cancel your subscription renewal at any time through your account dashboard or by emailing us at ecomsaathi.in@gmail.com.
• Upon cancellation, your paid access will remain completely active until the end of your current paid billing period.
• Your card or payment method will not be billed for subsequent cycles once cancelled.

4. Duplicate Charges & Technical Glitch Refunds

In the rare event that a technical glitch or payment gateway error causes a duplicate deduction for the same billing cycle, we will issue a full 100% refund for the duplicate amount.

To report a duplicate charge, please email ecomsaathi.in@gmail.com with your transaction ID or payment screenshot. Approved duplicate refunds are processed within 5 to 7 business days back to the original payment source (bank account, UPI, or card).

Questions or Support?

If you have questions regarding this policy or need assistance with your billing, please contact our support team at ecomsaathi.in@gmail.com or via our official Telegram Support Bot @EcomSaathiSupportBot.